WhatsApp
SAGITAZ ZOHO PREMIUM PARTNER
Zoho Desk customer service
Zoho Desk customer service

Custom Implementation of Zoho Desk

In a world where every interaction counts, customer service is the pillar that defines a brand's experience and perception.

With Zoho Desk, SAGITAZ will transform that experience, creating an ecosystem of trust and efficiency between your company and your customers.

Zoho Desk customer service
In 15 years of experience, over 1000 clients have already placed their trust in us.

The importance of professionalized customer service

First Impression

Customer service defines the first interaction, setting the foundation for long-lasting relationships.

Customer Retention

It is more costly to acquire new customers. Quality attention fosters loyalty and reduces churn.

Brand Reputation

In the digital age, exceptional care is the best ambassador, generating positive recommendations.

Operational Efficiency

Transparent processes and the right tools reduce errors, speed up responses, and optimize resources.

Innovation and Improvement

Customer service is a source of feedback, allowing for adaptation, innovation, and continuous improvement.
Zoho Desk customer service

Highlighted features of Zoho Desk

Self-service (Knowledge Base): Enables customers to find solutions independently.

Multi-channel and Multi-agent: Mail, Phone, WhatsApp, LiveChat, Social Media.

Service Level Agreements (SLA): Ensures response times and quality of service.

Web Portal and Widget: Tools to improve customer interaction.

DSR: Data Subject Requests.

Ticket Assignment by Channel and Agent Skills: Optimization of ticket management.

Contextual Assistance: Provides agents with the necessary context to solve problems.

Work Modes: Customize workflow according to needs.

Artificial Intelligence: Automation and assistance based on Artificial Intelligence.

Other Features

Built-in Analytics: Understand performance and areas for improvement.

Satisfaction Ratings: Measure customer satisfaction.

Workflow and Automation: Automate repetitive tasks and optimize processes.

Predictive Intelligence: Predict trends and customer behaviors.

Automated Responses: Improve communication with predefined responses.

Status Control: Manage the lifecycle of tickets.

Escalation Rules: Ensure service quality.

Sentiment Analysis: Understand what customers think about your service.

Mobility: Zoho Desk mobile apps for iOS and Android.

Reports and Analysis

Response times by user
Response time by department
Time resources by channel
Time resources by task
Time filters

Advanced developments

Integrations

Zoho Desk integrates with over 200 third-party applications and more than 45 native applications.

Zia

Assistance based on advanced artificial intelligence.

Guided conversations with Chatbots

Automated support and virtual store.

Automated support and virtual store.

Maximize customer interaction by integrating conversational solutions with Zoho, ensuring effective and personalized communication.

Zoho Desk customer service

Clients using Zoho Desk

Patrimoniart
Read More
The daily use of ZOHO CRM, DESK, and Books and having the right analytics in ZOHO ANALYTICS for correct decision-making has become strategic. The support from our implementer, SAGITAZ, has been crucial in propelling us as a benchmark in our sector.
Robottions
Read More
SAGITAZ doesn't sell things it doesn't know; it sells what it uses every day. Their workshop culture, similar to mine, convinced me. I remember their CEO showing me on his screen how their company handles thousands of emails, phone calls, and WhatsApp messages integrated with ChatGPT, all documented in ZOHO Desk. I wanted the same, starting from something simple to reaching that level.
Fermax
Read More
SAGITAZ is the ideal company for those who want to push the boundaries of ZOHO. We implemented our customer service using ZOHO Desk when the manufacturer had not yet met certain needs. SAGITAZ adapted the platform to minimize future technological debt and allowed for the refactoring of the solution once ZOHO launched its native solution.
Previous
Next
Patrimoniart
Read More
The daily use of ZOHO CRM, DESK, and Books and having the right analytics in ZOHO ANALYTICS for correct decision-making has become strategic. The support from our implementer, SAGITAZ, has been crucial in propelling us as a benchmark in our sector.
Robottions
Read More
SAGITAZ doesn't sell things it doesn't know; it sells what it uses every day. Their workshop culture, similar to mine, convinced me. I remember their CEO showing me on his screen how their company handles thousands of emails, phone calls, and WhatsApp messages integrated with ChatGPT, all documented in ZOHO Desk. I wanted the same, starting from something simple to reaching that level.
Fermax
Read More
SAGITAZ is the ideal company for those who want to push the boundaries of ZOHO. We implemented our customer service using ZOHO Desk when the manufacturer had not yet met certain needs. SAGITAZ adapted the platform to minimize future technological debt and allowed for the refactoring of the solution once ZOHO launched its native solution.
Previous
Next

Our Zoho Desk Implementation Process

1- Analysis of Your Business Needs
Discovery sessions to understand your objectives and challenges. Detailed evaluation of your current processes.
2- Configuration and Customization of Zoho CRM
We tailor Zoho CRM to your specific needs. Integrations with other tools and systems you already use.
3- Training and Technical Support
Training sessions adapted to different roles within your company—continuous technical support to ensure a smooth transition.
Strategic Consulting
sagitaz-zoho-Strategic-Consulting​.png
Project Development
sagitaz-zoho-Project-Development​.png

Ready to transform your business's customer service?

With Zoho Desk and the expertise of SAGITAZ, you are one step away from taking your business to the next level.
Contact us now and start the transformation!
Zoho Desk customer service
Contact us now and start the transformation!