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How RE/MAX Optimized Its Commercial Management

RE/MAX España is part of the international RE/MAX network, one of the largest and most recognized real estate companies in the world.

Their workflows and processes were structured inefficiently. Working simultaneously across multiple tools led to inefficiencies and slowed down overall operations.

 
 

Collaboration with SAGITAZ

The collaboration with SAGITAZ was key to the project’s success. From the initial analysis to implementation, the consulting team supported Hostech at every stage, tailoring the solution to their actual processes.

Thanks to their close and strategic approach, user adoption was rapid, and the technical integration was seamless.

The digital transformation of their Contact Center not only solved operational challenges but also laid the foundation for a modern, automated service model ready to evolve.

 
 

SAGITAZ not only implemented tools but also helped transform the way Hostech understands and manages the customer experience.

Zoho Applications Used

  • Enables efficient lead management.
  • Facilitates automation of sales processes.
  • Integrates with other Zoho tools for an optimized workflow.
 
 
  • Automates repetitive tasks to free up your team’s time.
  • Monitors key metrics and generates visual reports to enable real-time, informed decision-making.
 
 

Zoho Analytics

  • Transforms data into valuable insights.
  • Enables data-driven decision-making through metrics and visual analytics.
  • Allows strategy planning based on detailed reports.
 
 

BUSINESS IMPACT

Channel and Task Unification

Centralizes all support in a single, connected environment.

Full Ticket Traceability

Measures response and resolution times using key KPIs.

Operational Efficiency

Automates tasks and effortlessly categorizes incidents.

Scalability with Self-Service

Knowledge base and portal to scale without overloading support.

Channel and Task Unification

Centralizes all support activities in a single, connected environment.

Full Ticket Traceability

Measures response and resolution times using key KPIs.

Operational Efficiency

Automates tasks and effortlessly categorizes issues.

Scalability with Self-Service

Knowledge base and portal to scale without overloading support.

Getting Started Is Very Easy

1

Tell Us What You Need

Submit your request through the form or send an email to presales@sagitaz.com .

2

Contact a Specialist

You’ll have a brief call with a specialist to understand your case and plan the solution.

3

Proposal & Kick-Off

Our team presents you with a tailored proposal, and we kick off the implementation.

SAGITAZ turned operational chaos into a clear, measurable, and connected system. Thus, Hostech gained control and the ability to make decisions based on real-time information.

Ready to Transform Your Business?